Frequently Asked Questions
How can I contact customer support?
You can reach our customer support team by emailing us at info@ecorisesupply.com. We are available to assist you Monday through Friday.
What should I do if I receive a defective product?
If you receive a defective product, please contact us immediately at info@ecorisesupply.com with your order number and a description of the issue. We will guide you through the return process and arrange for a replacement or refund.
How do I know which part is compatible with my equipment?
You can search for compatible parts using the model number of your equipment on our website. If you need further assistance, our customer support team is here to help.
What are the customer support hours at EcoRise Supply?
Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM Eastern Time. We are here to help you with any questions or concerns you may have.
How do I get updates about new products or promotions?
To stay updated on new arrivals, exclusive promotions, and more, please subscribe to our newsletter. You can sign up on our website and be the first to know about great deals and new products.
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Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.